Shipping policy

Shipping Policy

ORDER PROCESSING

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Processing times may be extended during high-volume periods or due to inventory availability.

We reserve the right to delay or cancel any order due to suspected fraud, stock issues, or payment verification.

SHIPPING RATES & METHODS

Shipping rates are calculated at checkout based on weight, size, and destination.

We may use various carriers, including UPS, FedEx, USPS, or freight carriers depending on the order size.

DELIVERY TIMES

Estimated delivery times are provided at checkout but are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Incorrect or incomplete addresses

  • High shipping volume periods

SHIPPING ADDRESS ACCURACY

Customers are responsible for providing accurate shipping information.

We are not responsible for orders shipped to incorrect addresses provided at checkout.

If an order is returned due to an incorrect address, the customer is responsible for additional shipping charges.

LOST OR STOLEN PACKAGES

Once an order is marked as delivered by the carrier, responsibility transfers to the customer.

We are not responsible for lost or stolen packages after delivery confirmation.

Customers are encouraged to ship to secure locations or request signature confirmation if needed.

DAMAGED OR MISSING ITEMS

Any damaged, defective, or missing items must be reported within 48 hours of delivery.

Claims must include:

  • Order number

  • Description of the issue

  • Clear photos of damaged items and packaging

Failure to report within this timeframe may result in denial of the claim.

PARTIAL SHIPMENTS

Orders may be shipped in multiple packages depending on product availability.

You will be notified if your order is split into multiple shipments.

FREIGHT & LARGE ORDERS

Large or bulk orders may be shipped via freight carriers.

Customer is responsible for:

  • Inspecting shipments upon delivery

  • Noting any visible damage on the delivery receipt before signing

Failure to note damage at delivery may void eligibility for claims.

REFUSED OR UNDELIVERABLE SHIPMENTS

Orders that are refused or deemed undeliverable will be subject to:

  • Return shipping charges

  • Restocking fees

These costs will be deducted from any applicable refund.

INTERNATIONAL SHIPPING (IF APPLICABLE)

Customers are responsible for any customs duties, taxes, or import fees.

We are not responsible for delays caused by customs processing.

ORDER TRACKING

Tracking information will be provided once your order has shipped.

Please allow time for tracking updates to appear in the carrier’s system.

SHIPPING POLICY AGREEMENT

By placing an order with Paper Supplies Plus, you agree to this Shipping Policy.

CONTACT INFORMATION

For any shipping-related questions, contact us at:

Papersuppliesplus@gmail.com

Paper Supplies Plus
3500 Hampton Road
Oceanside, NY 11572